Packaging & After-Sales Care

At A C Silver Unlimited, trading as Antique Jewellery Store, we want every purchase to feel as special as the piece itself. Whether shopping online or visiting our Newcastle store, we take pride in offering a memorable experience from presentation to after-sales support.

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Luxury Packaging

• Every item is presented in a high-quality jewellery box, available in black or brown.
• Each box is elegantly wrapped in a silk foulard (available in anthracite or red). Where possible, we are happy to accommodate your preferred colour combination.
• The finished piece is placed in a bespoke presentation bag, tied with ribbon, to ensure a truly special unboxing experience.
• For shipping, items are carefully secured inside oversized protective cartons — keeping the element of surprise intact while ensuring safe delivery.

Customer feedback has consistently praised our presentation, with many delighted clients sharing their appreciation.

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After-Sales Support

Our service does not end once you receive your jewellery. We are committed to providing after-sales support, which includes:

• Guidance on jewellery care and maintenance, ensuring your piece can be enjoyed for generations.
• Advice on resizing, repairs, or alterations, where appropriate, in line with our Warranty & Repairs Policy.
• Assistance with valuations or documentation, if requested for insurance or personal records.

For after-sales enquiries, please contact us:

A C Silver Unlimited (trading as Antique Jewellery Store)
35b St. Georges Terrace
Jesmond
Newcastle upon Tyne
Tyne and Wear
NE2 2SU
United Kingdom

Email: enquiries@antiquejewellery.store
Tel: +44 (0) 191 240 2645