Delivery and Returns Policy

1. Delivery and Shipping

Worldwide Shipping

We offer free delivery to all customers, including both UK and international destinations.

Delivery Methods

Orders are dispatched via secure, tracked, and insured services, including Royal Mail Special Delivery, FedEx, Parcelforce Global Priority, or DHL. In limited circumstances, alternative providers may be used at our discretion.

Dispatch Time

All items are carefully condition-checked prior to packaging. Dispatch normally takes place on the next working day following order confirmation.

Estimated Delivery Times

• United Kingdom: approximately 2–3 working days.
• International: approximately 5–7 working days.

Insurance in Transit

Insurance cover is provided free of charge for items up to the value of £30,000. Items remain the responsibility of A C Silver Unlimited until delivery is confirmed by the courier.

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2. Right to Cancel (Distance Selling Regulations)

You have the legal right to cancel your online or telephone purchase within 14 days without giving any reason.

The cancellation period will expire 14 days after the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the goods.

To exercise your right to cancel, you must inform us clearly in writing at:

A C Silver Unlimited
35b St. Georges Terrace
Jesmond
Newcastle upon Tyne
Tyne and Wear
NE2 2SU
United Kingdom
Email: enquiries@antiquejewellery.store
Tel: +44 (0) 191 240 2645

You may use our model cancellation form (available upon request), but this is not obligatory.

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3. Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (except supplementary costs where you selected a delivery option more expensive than our standard delivery).

Refunds will be made:

• within 14 days of receiving returned goods; or
• within 14 days of you providing evidence that the goods have been returned; or
• within 14 days of your cancellation notice if no goods were supplied.

Refunds will be processed using the same payment method you used for the original transaction, unless otherwise agreed.

International Refunds

Due to fluctuations in exchange rates and third-party banking or PayPal fees, international refunds may differ slightly from the amount originally paid. We process refunds for the full sterling amount received; however, we cannot control variations applied by payment providers.

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4. Returns

You must return the goods to us without undue delay, and in any event no later than 14 days after you notify us of cancellation. Returns should be sent to:

A C Silver Unlimited
35b St. Georges Terrace
Jesmond
Newcastle upon Tyne
Tyne and Wear
NE2 2SU
United Kingdom

You are responsible for the direct cost of returning goods. We recommend using a tracked and insured delivery service, as you are liable for the goods until they reach us.

Consumer’s Liability for Diminished Value

You are responsible for any reduction in value of returned goods if this results from handling beyond what is necessary to establish their nature, characteristics, and functioning.

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5. Returns and Refunds Exceptions

• In-Store Purchases: exchanges or credit notes only.
• Altered Goods: items that have been resized or otherwise altered prior to dispatch may only be exchanged or credited.
• Personalised Goods: items personalised with engraving or other bespoke modifications are non-refundable.

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6. Additional Information

• For international returns, any duties, taxes, or charges applied by HM Revenue & Customs or overseas customs authorities will be deducted from your refund.
• Refunds will only be issued once returned items have been received and inspected.