Returns & Refunds Policy

Your Right to Cancel

You have the right to cancel your online order within 14 days of receiving it, without giving a reason.

Once you notify us of your intention to cancel, you have a further 14 days to return the item(s).

To exercise this right, please contact us at enquiries@antiquejewellery.store with your order number.

Returns Conditions

To be eligible for a refund:

• Items must be returned unused, in their original condition, with all supporting documents, and with all original packaging.
• You must include proof of purchase (such as your order confirmation or invoice).
• Items must be securely packaged to prevent damage in transit.

Non-Returnable Items

• Personalised or engraved items
• Items resized, modified, or altered prior to dispatch
• Items damaged after delivery due to misuse, neglect, or wear

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

Approved refunds will be processed within 5 – 7 business days to your original method of payment. Please note it may take a few additional working days for the refund to appear, depending on your payment provider.

International orders: import duties, taxes, and return shipping costs are non-refundable.

Return shipping costs may be deducted from your refund unless the item is faulty or misdescribed.

Exchanges

We do not offer direct replacements for returned items.

If your item arrives defective or damaged, we will assess the situation on a case-by-case basis. Where possible, we may attempt a repair. If a repair is not suitable, a refund or credit note will be issued.

To begin this process, please email us at enquiries@antiquejewellery.store with details of the item(s), and return your purchase to the address below.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty or misdescribed.

Please return items to:
AC Silver Unlimited
83 Fern Avenue
Jesmond
Newcastle upon Tyne
NE2 2RA
United Kingdom

Customers are responsible for return shipping costs unless the item is faulty or misdescribed.

Shipping costs are non-refundable, and if a refund is issued, the return shipping may be deducted from the refund amount.

We recommend using a tracked and insured service. For high-value items, consider purchasing shipping insurance. We cannot accept responsibility for items lost in transit.

For international returns, please clearly mark the package as Returned Goods – No Commercial Value to avoid customs charges.

In-Store Purchases

For purchases made in-store, we offer exchanges or credit notes only, unless goods are faulty.

Assistance

If you have any questions about returns, refunds, or exchanges, please contact us at enquiries@antiquejewellery.store.